Legal Agreement

Terms & Conditions

The terms governing every retail, business, and institutional order, account, and use of our website.

Effective date: September 17, 2025 Last reviewed: August 2026

Key terms in plain English.

The complete agreement is below. These are the essentials every buyer should understand before placing an order.

01

Retail & Business

Eligible individual, business, and institutional purchasers in the United States.

02

21+ & Authorized

Buyers must be at least 21 and, when ordering for an organization, authorized to act for it.

03

Research Use Only

Not for human or animal use, diagnostics, or therapeutic application.

04

Tracked Delivery

Unless a written commercial agreement states otherwise, risk transfers at carrier-confirmed delivery.

05

All Sales Final

Except for a nonconforming product or our documented fulfillment error.

06

7-Day Claim Window

Report damage, shortages, errors, or nonconformity within seven calendar days after delivery.

07

RMA Required

An eligible claim may receive replacement, credit, or refund at our option.

08

Dispute Process

Applicable consumer or commercial rules govern arbitration, subject to non-waivable rights.

By placing an order, you accept these Terms.

Creating an account, placing an individual retail order, requesting a quote, or submitting a business purchase order through any channel constitutes acceptance of this agreement. The version in effect when an order is placed governs that order.

If you enter this agreement for an organization, you represent that you have authority to bind that organization. If you order individually, you enter this agreement on your own behalf.

Reach out for clarification.

For documentation requests, account verification, wholesale terms, or questions about this agreement, contact our support team.

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