FAQs
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Ordering and Purchasing
You can place an order directly on our website by selecting the peptides you require, adding them to your cart, and proceeding to checkout. If you need assistance during the process, please reach out to our customer support team.
We accept all major credit and debit cards through our secure payment processor, Stripe.
Orders can be canceled before they are shipped. Due to the sensitive nature of our products, cancellations after shipment are not permitted. Please contact customer service as soon as possible to cancel your order.
Shipping and Delivery
Currently, we only ship within the USA.
Shipping times vary based on the selected shipping method:
- Free Shipping: 2-5 Business Days
- USPS Priority: 2-4 Business Days
- FedEx 2 Business Days
- FedEx 2 Business Days (Signature Required)
- FedEx Overnight
- FedEx Overnight (Signature Required)
Here are our shipping rates:
- Free Shipping for orders over $200.00 (2-5 Business Days): $0.00
- USPS Priority (2-4 Business Days): $15.00
- FedEx 2 Business Days: $25.00
- FedEx 2 Business Days (Signature Required): $30.00
- FedEx Overnight: $50.00
- FedEx Overnight (Signature Required): $55.00
- Free shipping for orders over $200.00
Product Information
No. Our peptides are sold strictly for research purposes only and are not intended for human consumption.
Our peptides typically have a purity level of ≥99%, confirmed through rigorous testing and quality control. Detailed product specifications are available on individual product pages.
Storage conditions may vary depending on the peptide. Generally, peptides should be stored in a cool, dry place, with some requiring refrigeration. Refer to the product documentation for specific storage guidelines.
Returns and Complaints
Due to the sensitive nature of our products, we do not accept returns.
If you have any concerns or issues with your order, please contact our customer support team (support@purelabpeptides.com) immediately. We are dedicated to promptly addressing and resolving any problems.
Privacy and Security
Yes, we take data security very seriously. Our website uses SSL encryption, and we adhere to strict privacy policies to ensure your personal information is kept secure.
We respect your privacy and will not share your personal information with third parties without your consent, except as necessary to fulfill your order or comply with the law.
